FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Detroit, Michigan
Patient Registration Rep #884785
Job Description:
  • Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
  • Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
  • Advocates on the caller/customer behalf to ensure their needs are met.
  • Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
  • One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
  • EPIC training/experience preferred.
  • Insurance payor systems experience preferred.
  • ICD-10 medical terminology experience preferred.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  • Must be willing and able to instruct others.
  • Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
High school diploma or G.E.D. equivalent required.
Required Skills:
  • Pathology Transcription
  • Customer Relationship Management
  • Customer Service
  • EPIC
  • Collections
Additional Skills:
  • ICD
  • Medical Terminology
  • Microsoft Office
  • Patient Registration
  • Relationship Management
  • Telephone
  • Training
  • Credit
  • Customer Service Oriented
  • Office Medical
  • Retail Sales
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021!
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