FASTTEK GLOBALpowered by Fast Switch - Great Lakes
info@fasttek.com
(734) 744-9373
Troy, Michigan
Sr. Business Analyst #904403
Job Description:
Skills & Job Responsibilities:
Required:
  • 5 years of IT Experience
  • 3 - 5 years of Salesforce
  • Requirements gathering and analysis
  • Ability to easily learn business process
  • Ability to bridge gap between IT and BU
  • Salesforce projects with significant customizations
  • Salesforce projects with significant integrations Combination of 3 years with
  • Webservice analysis and testing
  • Data mapping between applications
  • Analyze data by developing SQL/SOQL queries Desired
  • Project work with Service Cloud
  • Project work with Experience Cloud
  • Salesforce Admin skills like
  1. Automations
  2. Case Page Layout
  3. Reports
  • Previous work as Salesforce Admin
  • Previous work in Quality Assurance
  • Project work with Contact Center Bonus
  • Industry knowledge in Banking
  • Industry knowledge in Loan Servicing
  • Previous work as Java developer or similar
 
Responsibilities:
  • The Sr. Business Analyst will work with our Salesforce Enhancement Workstream for our Customer Engagement Team and Performing Servicing Team.
  • Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
  • In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
  • Validate development matches the business expectations before moving items to QA monthly.
  • Understand the upstream and downstream effects of the enhancement that are being made both from the business process perspective and technology.
  • Facilitate UAT with the Business Units prior to Monthly Release.
  • Coordinating communication between different development disciplines, Salesforce, Java, Enterprise Data Warehouse and IT Operations.
  • Collaborate with other IT Teams and Business Units with an interest in the enhancements made by the Workstream.
 
Experience Level:
  • 5-10 years
 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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