FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Troy, Michigan
Business Analyst #906712
Job Description:
  • The Sr. Business Analyst will work with our IVR Team for our Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
  • Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
  • In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
  • Validate development matches the business expectations
  • Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
  • Facilitate UAT with the Business Units.
  • Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
  • Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
  • 5 years of IT Experience
  • 3 - 5 years of IVR Experience
  • Requirements gathering and analysis
  • Ability to easily learn business process
  • Ability to write and execute test cases, as well as find test data for scenarios
  • Ability to bridge gap between IT and BU
  • IVR projects with significant customizations
  • IVR projects with significant integrations Combination of 3 years with
  • Webservice analysis and testing
  • Data mapping between applications
  • Analyze data by developing basic SQL/SOQL queries
  • Project work using Cyara automated IVR testing tool
  • Project work with Contact Center
  • Experience with IVR reporting, such as eGain or CUIC
  • Experience with Cisco Contact Center and CTI Data Bonus
  • Industry knowledge in Banking
  • Industry knowledge in Loan Servicing
  • Experience with Fiserv DNA
  • Experience with MSP
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
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