FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Lansing, Michigan
Technical Writer #890267
Position Description:
The technical writer is responsible for developing and maintaining technical manuals, reference guides and process documentation for Agency Services supporting MDHHS.
These activities provide awareness and clear communication of the processes. Having a well written and understood document reduces time and costs by reducing time throughout the SDLC, reducing time responding to change control audits, and speeding up the time to train and onboard staff, enabling them to contribute sooner.
Position Summary:
  • Develops and maintains process documentation and technical project documentations for Agency Services.
  • Understands the user’s view of the processes and can put procedures in a logical sequence.
  • Independently support multiple projects and processes through researching and writing deliverables and documentation.
  • Independently coordinates and supports all aspects of assigned documentation from development to delivery.
  • Networks with and leads discussions with Subject Matter Experts, business analysts, developers, project managers, etc. to support projects and processes.
  • Proactively seeks project teams and technical staff’s feedback and proposes enhancements to documentation based on feedback. Independently identifies and proposes new documentation based on gaps or process enhancements.
  • Independently identifies existing document and deliverable updates and communicates changes to the team to ensure all deliverables and documentation is updated accordingly.
  • Takes ownership of documentation as needed and understands the big picture and relationship between documentation, written deliverables and the success of the project.
  • Sets up weekly status meetings to answer questions and obtain status updates for projects. Follows- up with manager on status and communicates any roadblocks, issues, knowledge gaps, and success stories.
  • Proactively identifies and proposes new writer projects and project schedule to the Agency Services leadership and follows through with the Manager.
  • Develops on-line source documentation as appropriate. Maintains documentation libraries and subscription lists.
  • Identify, create, revise, and maintain documentation and templates.
  • Ensures appropriate control access/use of documentation materials.
  • Maintains application and user documentation.
  • Ensures messages and terminology is consistent across all written materials.
  • Researches and completes documentation requests.
  • Communicates accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Ability to work in a team environment. Strong communication skills; both written and spoken.
  • May oversee the writing, editing, publishing, and distribution of specification documents.
  • May review various resources and prepare analyses or summaries.
  • May train others.
  • Experience in technical writing or communications work. Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; of departmental policies, procedures, and regulations.
  • Skill in the use of office equipment.
  • Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; to communicate effectively.
Skill Description:
  • 8 Years of experience in writing, proof-reading, editing, compiling, and publishing technical documentation
  • Required- Associate degree in Engineering, Technology, Business, Communications, or related field
  • Required- 8 Years - Proficient in Microsoft Word, Excel and Power Point
  • Required – 4 years - Experience maintaining SharePoint document library
  • Highly Desired - 4 Years - Experience in writing and delivering software documentation
  • Required – 4 years - Proficient in developing and maintaining documentation standards, including style guides, templates, and style sheets for consistency across various authoring environments
  • Required- 8 Years - Strong and consistent attention to detail
  • Required- 8 Years - Comprehensive written and verbal communication, interpersonal, presentation, analytical, organization, follow-up, and project management skills.
  • Required- 8 Years - Strong prioritization skills and the ability to handle multiple projects simultaneously and meet deadlines as well as the ability to converse effectively with all levels of employees.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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