FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Dearborn, Michigan
User Support Practitioner #891488
Job Description:
The Document Collaboration Services team provides end-to-end service support for the following customer-facing product offerings: Office 365 SharePoint and OneDrive, Microsoft 365 Power Suite (Apps, Automate, BI) and MS Forms. This is an Operational Support position which involves:
  • Interacting with end users; Internal employees and external partners (i.e. Suppliers and Dealers) to resolve incidents and requests
  • Interacting with Microsoft and other departments within our company as necessary
  • Understanding the customer's needs and technical components to solve their issue or provide alternative recommendation to guide them to the right solutions
  • Creating/maintaining support documentation
  • Triaging end user tickets
  • Contributing to creative service improvement ideas
  • Occasionally participating in team pre-launch activities such as providing preliminary feedback or testing
Skills Required:
  • SharePoint Site Collection Administration Experience
  • Experience in providing technical customer support
  • The ability to document processes in order to create repeatable support processes
  • Strong desire to help customers on technical issues
  • Ability to work well in a team environment
  • A thorough understanding and exposure to Azure and the full Office 365 suite
  • Quick learner, strong trouble-shooter, analytical and documentation skills
Experience Required:
  • Work experience supporting a substantial global environment
  • 3-5 years technical experience with SharePoint Online/OneDrive
  • 2-3 years technical experience with the Power Platform suite
Education Required:
  • Bachelor’s degree in Information Technology or a related IT field.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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