FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Software Product Support Manager #878725
Job Description:
Software Product Support Manager to join its Motorsports business unit as part of the Motorsports Technology Group.  This role will work across our motorsports programs (IMSA, Corvette, NASCAR, IndyCar) to develop advanced software tools, database environments, and processes to advance company’s competitive advantage. 
This role will lead a team of other database and support engineers in advancing the current toolset and building innovative solutions for emerging technical topics.
Essential Duties and Responsibilities:
General Abilities
  • Must be a quick learner and adaptable to change
  • Must be able to think clearly under pressure and motivative you team to tackle complex topics in short time frames
  • Lead a small team of database engineers, software developers, and support experts to maintain and deploy current software tools along with development of new innovative tools to extend the company competitive advantage
  • Work with internal and external clients to ensure the issues and needs are tracked and escalated accordingly
  • Provide technical leadership and experience in all aspects of Software Product Support
  • Participate in development of the Motorsports Business Unit “Road Map” which guides development priorities
  • Participate in meetings to support the Motorsports Technology Group and any active projects
  • Provide technical expertise for maintaining, enhancing, and developing our Software Products
  • Work with the Motorsports Technology Group members and the Software Engineering Developers to create tools and workflows to improve the efficiency and decision-making power of the race engineers
Additional Duties and Responsibilities:
  • In addition to the responsibilities mentioned above, tasks relating to the following area will be assigned as required:
  • Support initiatives, marketing events, and general development as necessary
  • Provide feedback on product needs and processes
Essential Knowledge and Skills:
  • 3+ years programming experience (.Net (C#/VB))
  • 3+ years scripting experience (Power shell, batch, VB, etc.)
  • In depth knowledge of Microsoft OS (Best practices – UAC, Firewall (Rules/Exceptions))
  • In depth knowledge of networking (Communication protocols, setup, and troubleshooting)
  • Excellent troubleshooting skills for application and software support
  • Automation/Monitoring (Jenkins, Ansible, 3rd Party (Status Cake, Nagios, etc.))
  • Azure/AWS experience (CLI/API scripting, Monitoring)
  • Senior DB Developer
  • In depth TSQL knowledge
  • CTEs, Procedures, Triggers, Functions, Views, etc.
  • Ability to fix without a full re-write – Must be able to read complex procedures and understand other people’s code
  • Tuning (Index and Procedures)
  • Senior DB Administrator
  • System configuration
  • Replication setup - Transaction or Merge replication experience preferred
  • Jobs/Notifications/Monitoring
  • Security – SaaS model experience preferred
  • BS (MS Preferred) in an applicable field
Work Environment/Physical Demands:
  • Stress may occur periodically
  • Long hours may be required at times
  • Limited travel may be required
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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