FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Saginaw, Michigan
Customer Contact #777975
Position Description:
  • The position is for a Customer Contact Specialist for the 2nd shift.
  • The person in this position will act as the liaison between us and the Customer.
  • He/she will ensure accurate and timely delivery of products to the customer.
  • He/she must thoroughly understand the customer requirements and ship schedules.
  • This person will maintain data integrity with respect to the billing process.
  • This person will communicate ALL material shortages to the customers and Plant Schedulers.
  • This person will set up expedited shipments when necessary.
  • This person will resolve any Cum errors and quantity discrepancies.
  • This person will also work with other Customer Contact Specialists, Plant Schedulers, Shipping Clerks and the Planning Group.
  • This person must be able to work flexible hours, work daily overtime as required and work weekends as required.
Skills Required:
  • This candidate must have excellent written and oral communication skills as well as a pleasant attitude and speaking voice.
  • Must be very detail-oriented and have the ability to multitask.
  • This person must have strong organizational skills and good time management skills.
Skills Preferred:
  • Knowledge of QAD/TMS systems, knowledge of basic manufacturing processes or previous operations or logistics experience.
Experience Required:
  • 1-3 years relevant experience.
  • Experience Preferred
  • Experience in logistics or customer interactions preferred.
Education Required:
  • High school graduate with training such as that acquired in the first year of college, technical or business school. Bachelor's degree preferred.
Additional Information:
  • This person will also directly interact with outside truck drivers.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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