FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Desk Side Support #730424

Job Description:
  • The Desk Side Support Technician position is responsible for the day to day break fix IT support to the user community and must possess a strong commitment to high-quality customer service and solid work ethic.
  • The role will provide IT support, including diagnosing and troubleshooting PC hardware and software technical problems, to both local and remote users across the enterprise.
  • The position will also involve coordinating with other support groups and being part of the IT support resource team that supports all sites in North America.
Essential Duties:
  • Providing face-to-face, phone and online break fix support to the enterprise user community
  • Maintain, troubleshoot, repair, and image desktop computers, laptops, and peripherals
  • Prepare and manage deployment of PC's, laptops, and printers while maintaining inventory on all hardware and software deployed.
  • Create and maintain base image to be applied to all end user workstations
  • Ensuring all workstations are patched with the latest Microsoft and 3rd party software
  • Improving proficiency of IT processes via scripting and other automation tools
  • Ensure all IT assets are documented, catalogued, and kept up-to-date in the CMDB tool
  • Interfacing with various vendors in support of the hardware and software systems
  • Installing and maintaining proper software and application resources
  • Communicating with other support groups while providing hands and feet support as required
  • Ensuring all support cases are dealt with in agreed service levels while maintaining satisfactorily ticket documentation within ITSM logging system
  • Occasional travel to remote sites may be required
Qualifications and Experience:
  • Excellent communication skills, with the ability to communicate professionally and confidently at all levels with strong organizational skills and a solution-based, problem-solving mindset.
  • Experience supporting Enterprise-level organizations’ PC support needs, along with some Executive Level/VIP support while being flexible, adaptable and able to meet tight deadlines.
  • Working understanding of Windows 10, Active Directory, Microsoft Office, and Google Suite applications as well as Network Topologies – Ethernet, TCP/IP, Smart-Device technology – iPad, iPhone, Android etc.
  • Using Powershell to develop/run scripts to optimize IT process automation
  • Experience with patch management via BMC Client Management for end user workstations
  • Ensure that relevant parties are kept informed as to the status of support work being carried out in a timely manner
  • Responsible for developing standards/processes and knowledge-base documentation
  • Reasonable level of understanding ITIL and ITSM environment
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!

FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.

We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!

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