FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Service Account Representative #657148
Job Description:
  • The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company
  • products and procuders as well as communicating effectively with team members within the service department.
  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and
  • updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers,
  • Project Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers,
  • Technicians, Strategic Account Managers, Service Sales Account Managers, and Project
  • Maintain customer records using customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed.
  • Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for non-payment and provide support to corporate credit department
  • to resolve customer disputed/rejected invoices and past due receivables. 
  • Additional responsibilities as assigned.
  • High school diploma/GED and 0-5 years of related experience.
  • Work effectively in diverse team and fast paced environment. 
  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work
  • environment with high attention to detail. 
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Able to meet short and long term deadlines. 
  • Must be flexible to work outside normal working hours and weekends as required.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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