FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Auburn Hills, Michigan
Training Specialist #899196
Master Tech Content Author
The Master Tech Content Author is responsible for the prioritization, authoring and delivery of technical training information and emerging repair information to Service Technicians that support our Brand vehicles through the Master Tech Programs. This is a cross-functional, cross-organizational role that will identify, develop, and publish just-in-time information, streamlined resources, and valuable training content for the App. In addition, this role is responsible for managing all app notifications, improvements, reporting and communications.
Responsibilities and duties include:
  • Prepare well-structured technical articles using Content Management Systems
  • Development of brief reference modules utilizing new and existing training files for mobile formats
  • Research and report the acceptance of existing app materials including management of technician feedback
  • Coordinate the release of emerging issues with our various internal groups including, TSO, STAR and TSRC
  • Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems
  • Assist in the administration and/or coordination of the MasterTech programs and IT projects
  • Coordinate global project activities and ensure all project phases are documented appropriately
  • Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas
  • Identify and resolve mastertech app technical problems including all Performance Institute Help Desk escalations
  • Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.
  • Bachelor’s degree in a related area or 3 years of experience in a technical field or in a related area.
  • Extensive experience with writing technical training material and technical instructions
  • Exceptional attention to detail and thorough approach to follow-through on all tasks. Ability to multitask, prioritize tasks, and to work under pressure
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook)
  • Solid understanding of service practices, engineering processes, & supplier management.
  • Strong interpersonal skills with ability to work in a team environment
  • Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.
  • Experience with navigating OEM service information and wiring diagrams
  • Enthusiastic, well organized, & successful at adhering to schedules and raising issues. Ability to work with domestic and international business cultures
Preferred Qualifications:
  • Experience with App development and content management systems
  • ASE Certifications
  • Dealership technician experience
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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