FASTTEK GLOBALpowered by Fast Switch - Great Lakes
info@fasttek.com
(734) 744-9373
Lansing, Michigan
Help Desk 2 #899519
Job Description:
Short description:
  • This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.
  • 1 to 4 years of experience in the field or in a related area.
 
Job Description:
  • This position is responsible for initiating Incidents for our Critical Business Functions.
  • Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.
  • Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12.
  • Sends Communications Matrix Notifications using SOP12- 2 for High and Critical Incidents.
  • Monitor’s server and network system monitoring tools and responds appropriately to alarms.
  • Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.
  • Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution.
  • Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons.
  • Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.
  • Monitor’s system resources (e.g., processor, memory, and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over utilized by one customer.
  • Opens trouble tickets and assign to the appropriate support group.
  • Grants physical access to hosting centers both locally and remotely.
  • Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal.
  • Control’s production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.
  • Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations.
  • Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information.
  • Answers and makes phone calls, as necessary.
  • Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.
  • Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders.
 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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