FASTTEK GLOBALpowered by Fast Switch - Great Lakes
info@fasttek.com
(734) 744-9373
Allen Park, Michigan
Application Technology Management Consultant/Expert #899879
Job Description:
  • In this position, as part of a team, the candidate will be responsible for supporting our application performance monitoring (APM) customers.
  • This support includes maximizing the observability provided by our service into the performance of applications and helping our customers understand how to use it.
  • Successful candidates have a customer-centric mindset set as well as a good understanding of the software and infrastructure architectures required to support applications.
 
Workday may vary, but will include:
  • Supporting customer ticket needs for admin support of our application performance management (APM) solution
  • Consulting with our customers on how to improve the observability of their application’s performance
  • Onboarding customers onto our service including walking through the instrumentation, how to use the APM solution, and how the customer’s data is shown in APM
  • Investigate opportunities for expansion of our service into new technologies as part of continuous improvement by supporting the team as described above, the candidate will play a key role in supporting our department’s objectives.
  • Our core focus is on customer experience and providing end-to-end observability through application performance monitoring to our customers.
  • By supporting application performance management, the person who fills this role can directly improve customer satisfaction of both external and internal stakeholders.
  • Position is 100% remote
 
Skills Required:
  • Ability to multi-task and work on multiple open customer requests simultaneously
  • Ability to work without technical oversight and coordinate tasks with teams of technical specialists
 
Skills Preferred:
  • Understanding of common software platforms such as PCF/Tanzu, Kubernetes, traditional VMs, or GCP Cloud Run and how their architecture and dependencies may affect application performance
  • Familiarity with Google Site Reliability Engineering concepts
 
Experience Required:
  • 3 years of experience supporting applications in roles such as site reliability engineer, server administrator, software developer, performance testing engineer, or incident manager
  • Experience in troubleshooting application performance issues in complex architectures
 
Experience Preferred:
  • Experience using an Application Performance Management tool such as Dynatrace, AppDynamics, or New Relic
  • Software development experience
 
Education Required:
  • On the job experience is sufficient.
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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