FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Jackson, Michigan
Microsoft M365 Support Analyst #905655
Job Description:
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you.  Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.
  • Handle business partner trouble tickets
  • Focus on Teams and non-core applications such as Planner
  • Assist with CRM Dynamics administration
  • Track and identify impactful Microsoft Tenant changes including, updates, product changes and enhancements
  • Assist with the consolidation, standardization, and development of new process documentation
  • Provide regular reporting on usage statistics, reports and issues
  • Conduct Health Checks, Compliance Audits, Gap Analysis Summary
  • Office 365 feature evaluation, training, and adoption
  • Monitor Microsoft 365 service health, removal of user accounts, and management of service requests
  • Assist in capacity planning, performance monitoring, and maintenance to ensure health and high performance of the Office365 product line
  • Able to maintain security of confidential information and exercise good judgment in Knowledge of the operations, capabilities, and limitations of various computer systems and equipment.
  • Proficient with Teams, Planner, Project, SharePoint and PowerBI
  • Knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most issues and work orders independently
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with users and other IT teams
  • Must be able to handle multiple tasks simultaneously
  • Understanding of processes where Microsoft 365, Office 365, Dynamics 365, and SharePoint, and Power Platform can be configured to meet needs of the client
  • Experience with Office 365 client application support and Semi-Annual Enterprise Channel updates for Microsoft 365 Apps for enterprise
  • Experience with supporting Microsoft Teams desktop client
  • Experience with supporting, troubleshooting and resolving end users Office 365 application (Office, SharePoint, Teams) related issues
  • Experience with group policy and user administration
  • Experience with Microsoft 365 Administration and deploying Office 365 add-ins
  • Experience with working and opening Microsoft Premiere support cases for Microsoft related issues
  • Experience with PowerShell scripting
  • Administer Microsoft 365 Licensing
Education: A bachelor's degree is required; preferred field of study in Computer Engineering, Computer Science, Information Systems or other IT-related area, Business or related
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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