IT Systems Support #424353
Job Description:
 
Being part of a focused, energized team brings great personal satisfaction. Come join our team where you will have the opportunity for leadership, vision and the chance to work with exciting people.

• This role is opening initially for 4 months, could be extended later. This position will be responsible for day to day support of plant IT systems and infrastructure including applications, clients, peripherals and network equipment.
• Assists and consults with Network or Intel Group on infrastructure to meet the business needs.
• Respond to and resolve IT incidents within the Service Level Agreement.
• Escalate technical issues as needed within the IT organization.
• Evaluate, recommend, assist, and/or lead IT projects that are in line with approved strategic business goals.
• Maintain good communications and working relationships with the Corporate IT group.

 
Principal Responsibilities:

• Provide local response and support for problems, escalating to IT Corporate support, or selected 3rd parties.
• Install, setup, and maintain workstation/peripherals hardware, operating systems and networking components.
• Assist and/or coordinate support with help desk, network services, application and other information systems groups.
• Maintain knowledge of current hardware, software, and standards.
• Effectively manage Helpdesk request, incident and changes with Helpdesk tool.
• Maintain accurate hardware and software inventory.
• Manage break/fix and computer replacement costs within corporate guidelines.
• Ability to multi-task and change priorities as needed.
• Implement and support strategic IT processes and/or projects per corporate standards.

 
Skills Required:

• Three to five years working with Microsoft operating systems and applications.
• Manufacturing/plant floor experience would be a plus.
• Must be able to exhibit professional written and communication skills.
• Must have the ability to provide after-hours support as needed.
• Strong leadership and interpersonal skills; able to work with a variety of different people and leadership levels.

 
Experience Required:

• Three to five years working with Microsoft operating systems and applications.
• Manufacturing/plant floor experience would be a plus.
• Must be able to exhibit professional written and communication skills.
• Must have the ability to provide after-hours support as needed.
• Strong leadership and interpersonal skills; able to work with a variety of different people and leadership levels.

 
Education:

• Bachelor’s degree in Information Technology or equivalent discipline.

 
Additional Info:
 
At Fast Switch – Great Lakes (FSGL), Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories.  Isn’t that cool? Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve, and have a little fun along the way.
We at FSGL, have been doing this for 22 years with pride, dedication and plain old-fashioned hard work.
We're a financially strong, privately-held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups.
Our benefits are second to none and thanks to our flexible benefit options you can choose just the benefits that you need or want, options include:
 
• Medical and Dental (Fast Switch pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
 
Plus, we have a lucrative employee referral program and an employee recognition culture.
One of our pride points as that in 2013, 2014, 2015, 2016, 2017, 2018 and 2019, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press.
To view all of our open positions, please go to: https://clientapps.jobadder.com/45103/fast-switch
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Find us on LinkedIn at: https://www.linkedin.com/company/fast-switch-great-lakes
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