FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Head Office

ServiceNow Application Developer Sr #728891
Job Description:
  • As a ServiceNow Senior Application Developer you will be focusing on developments related to the ServiceNow platform.
  • You will collaborate with Business Analysts and Technical Product Owner to providing technical conceptions and practical implementation for our call center and distributed technology teams.
  • You will be responsible for advanced designing, implementing, testing, and deploying solutions.
Role and Responsibilities will include: 
  • Support and Develop solutions for ServiceNow applications including Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), IT Business Management (ITBM), and Reporting / Performance Analytics
  • ServiceNow Application Developer experience with customization
  • ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups, and roles.
  • Help transform business and technical requirements into implementation plans
  • Develop technical specifications, maintain architecture / integration documentation
  • Formulate and socialize development best practices within ServiceNow development team
  • Analyze, troubleshoot, and fix identified ServiceNow system issues / operational support tickets
  • Hands-on technical delivery including ability to create and modify Workflows.
  • Hands-on migrating data from different tools into ServiceNow and maintaining integrations.
Required Technical and Professional Expertise
  • 3+ years of ServiceNow Development experience
  • Experience with building custom applications on ServiceNow
  • Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management, Configuration Management Database (CMDB)
  • Hands on experience on basic configurations such as Access controls, notifications, workflows, business rules, client scripts and script includes.
  • Experience working on Web Services integrations such as REST, JSON & SOAP
  • Working & implementation experience with Service Portal.
  • Familiarity with SCRUM / Agile working practices and Devops operation model
  • Knowledge of ITILv3 processes
  • Understanding of CMDB best practices and ServiceNow ITOM Visibility (Discovery and Service Mapping)
  • Use of Import Sets for data loading from external file or database into ServiceNow
  • Strong Knowledge of key integrations and their mechanisms like Workday
  • Certified System Administrator
  • Certified Application Developer
  • Certified ServiceNow Platform Implementer
  • Experience working with a large call center or unified shared services center is preferred.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 and 2020!
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