Supervisor - Information Technology #952865
Job Description:
GENERAL SUMMARY/PRIMARY FUNCTION:

• Responsible for the development, enhancement, implementation, and support of any business application and the systems analysis and programming activities that enable the organization’s business and administrative processes.
• Oversees a team of IT professionals who design/develop or acquire/adapt application software to support singular functional areas such as Claims, Enrollment, Finance, Medical Management, Premium Billing, Sales or Customer Service.
• This includes delivery of design, implementation and project management; daily operational management; a focus on service excellence and employee engagement; staff skills development, and fiscal responsibility.
• The Supervisor will assign personnel to various projects and direct their activities.
• He or she reviews and evaluates work and prepares performance reports; confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods; consults with personnel in other information systems sections to coordinate activities; prepares activity and progress reports.

 
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Directs a team of requirement analysts, application architects, developers, testers, support engineers, and vendor partners (inclusive of offshore resources).
• Provides strong technology leadership to their respective IT team.
• Directs the work of and provides leadership to staff to support the planning, design/build, test, implementation, support and operational needs of the organization.
• This includes, but is not limited to, project management, resource planning, assessment of integration and/or interface needs, support and maintenance.
• Assists in resolving incidents and issues escalated through the Service Desk in a timely manner. Investigates, tests, resolves problems related to application.
• Ensures that team provides high level of customer service and appropriate coverage off-hours for critical problems.
• Identifies, escalates and resolves issues that impact infrastructure and application performance
• Stays current with respective technology capabilities and compliance regulations (when applicable).
• Collaborates with vendor partners and contractors.
• Supports implementation of major version upgrades and special updates.
• Promotes and adheres to system standards, and best practices.
• Collaborates with team to promote re-use and develop consistent technical build, implementation and support processes.
• Supports strong governance processes around scope, schedules, financials, change management, deliverable quality and release management.
• Supports testing best practices and standards.
• Oversees proofs of concepts for new technology, processes, and/or workflows.
• Implements applications according to requirements, specifications and compliance/regulatory standards.
• Effectively manages conflict and works together with team members, colleagues, and other leaders.
• Effectively oversees, leads, communicates, presents, influences and utilizes reasoning skills to earn support of staff, colleagues, leadership, and customers.
• Makes recommendations on personnel-related matters, including interviewing, hiring and disciplinary action; completes performance evaluations and staff development activities
• May perform similar duties as staff on occasion to provide coverage.

 
Skills:

• Demonstrated experience in a technical role on a major project or change management effort.
• Must be able to handle difficult and sensitive situations using sound, independent judgment within general policy and legal guidelines.
• Proven track record in managing diverse teams, including highly-skilled technical resources as well as developing team members of varying skill levels, and work locations (inclusive of offshore).
• Ability to assign, guide, and monitor the work of others regardless of the reporting relationship (direct, project, indirect).
• Excellent Strategic Thinker; possess ability to provide thoughtful leadership to develop creative solutions for complex business and technical problems.
• Excellent verbal and writing skills. Able to develop and present complex material effectively to a variety of audiences – technical and non-technical, staff, management and leadership.

 
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

 
 Must practice the customer skills as provided through on-going training and in-services
 Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

 
Education:    

• Bachelor’s degree is required.
• A minimum of two (2) to five (5) years’ experience in a senior level analyst or leadership role in a service delivery organization.

 
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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