Customer Service Representative #956729
Job Description:

• This position will be responsible for supporting our parts Department's efforts by acting as the voice of the customer and act as a liaison between our parts team and factory to satisfy the customer requests and resolve issues.
• The Customer Service Representative must ensure that the customer specifications and requests are accurately captured by collecting, entering, forwarding and troubleshooting problems/issues as needed.

 
Role and Responsibilities:

• First contact for receiving phone calls and emails for parts order questions, quotes, and orders.
• Responsible for responding to questions from customers or individuals on how a product operates or directing them to the person that is able to assist.
• Monitors, expedites and follows up on order changes, specialty and delayed shipment items.
• Processes invoicing and credit requests as necessary and applicable, ensuring proper documentation and process has been followed.
• Utilize our Parts Oracle System to capture customer information, generate proposals and monitor the order processing.
• Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
• Work with the Parts Warehouse to monitor the process of orders for shipment.
• Assist in the maintaining the integrity of customer and transaction data.
• Assist in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Must be able to work in a fast-paced environment managing multiple projects and able to flex to the business need based upon additional assignments.

 
Qualifications and Education Requirements:

• High School Diploma required
• Minimum 0-2 years Customer Service Experience
• Work effectively in diverse team and fast paced environment.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Able to meet short- and long-term deadlines.
• Bi-lingual English /Spanish is a plus

 
Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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