FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(734) 744-9373
Pontiac, Michigan
Service Desk Analyst #956774
Job Description:
  • Assists user community with resolution of requests for service that originate with the IT Service Desk.
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
  • Requests for service in the areas of Telecommunications, Server Administration, IAM Account Management, Workstation Services, and Microsoft 365.
  • Other assignments include creating knowledge documents and user documentation.
  • Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service.
Mandatory Skills & Experience:
  • 3+ years’ experience in a Service Desk Analyst role.
  • Passionate about delivering the ultimate customer experience
  • Excellent knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams)
  • Able to successfully multi-task and prioritize work
  • Demonstrated problem-solving skills
  • Excellent written and verbal communication skills
Environment: CA Service Desk, Service Now, Microsoft Desktop OS, Microsoft Office 365 Suite, Adobe Acrobat, OKTA, Active Directory
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 and 2022!
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