(352) FASTTEK | (352) 327-8835
FASTTEK GLOBALpowered by Fast Switch - Great Lakes
(352) FASTTEK | (352) 327-8835
Sholinganallur, Chennai

Operations Management Practitioner #990476
Job Description:
  • Responsible for day to day operations of mainframe computing facilities ensuring high availability including Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues
  • Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
  • Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA ;Ensure escalation of tickets to next level according to Prose within SLA time
  • Analyze operation failures, determine root causes, develop and implement corrective actions for efficient
  • recovery and improve system availability
  • Identify system operational and performance problems, develop & implement solution
  • To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
  • Provide regular status update, support generating operational metrics and participate in necessary improvements/brainstorming sessions
  • Participate standup meeting on daily basis and discuss operational issues
  • Support BCP/DR test and applicable audits
  • Actively participate in the analysis and review of proposed system configuration changes/maintenance
  • Focus on Process adherence, process improvements, knowledge management and Problem Management
  • Support eff orts on Security & Control processes and Audit comments
  • Support 24/7 operations & flexible timings, Global operations support
  • Excellent verbal & written communication skills
Skills Required:
  • working knowledge in Ca7 and batch scheduling technologies/Concepts
  • Experience in Abend Handling & Monitoring
  • Experience in REXX, JCL, TSO, ISPF & BMC IT Connect & Smart IT
  • Good knowledge of IMS, IMS Commands ,Omegaview
  • Good to have experience in Cobol, VSAM & DB2
Experience Required:
  • 3+ years
Education Required:
  • Sc. B.Tech. M.Sc MCA