Identity & Access Management (IAM) Technician #1005910
Job Description:
Duties:
General Summary:

• The Identity & Access Management Technician works in collaboration with all functional areas relative to Information Technology systems, networks, applications, and computing services within Company.
• The position will be responsible for the lifecycle of identity (user) objects for production systems that support of the company's multi-site identity object library.
• The IAM Technician is part of a distributed team that works in a First-In First-Out (FIFO) queue processing requests for user object creation, modification, and termination to safeguard information against unauthorized access, or disclosure.
• The IAM technician also acts as 2nd level support for identity object related incidents that cannot be addressed at the Help Desk.

 
Reporting/Relationships:

• The IAM Technician reports to the Identity & Access Management Services Manager.
• This position will work in a collaborative effort with IPSO to assure technical controls are in compliance with policies, applicable laws and regulations relating to end user identity objects.

Principle Duties And Responsibilities:

• Independently handle escalated, moderately complex investigations or incidents as assigned.
• Process Access Request Forms that have been released for provisioning while adhering to all documented processes for target systems or services.
• Interface directly with system leaders, managers, and executives to provide identity credentials.
• Provide immediate support for sensitive account management, such as terminations and investigations with integrity and confidentiality.
• Assist in the development of procedure, process, and policy documents to protect the integrity of user objects.
• Perform daily tasks of the team to include but not limited to identity object manipulation, account auditing, account investigation, and role-based access management.
• Provide support via On-Call (24x7x365) on a team rotated schedule.
• Identify opportunities to enhance and improve security initiatives within the environment.
• Assist with the implementation, development, testing, supporting, and evaluation of security-focused tools and services.

 
Administration within user management systems and services, including but not limited to:

• Courion (CORE) Automation
• Epic account management
• Active Directory user objects
• Various proprietary consoles

 Contributes to the development and maintenance of the Information Privacy and Security Office Services Catalog and Corporate Information Security policies and procedures.
 
Skills: 

• Prior server administration at a user object level, Microsoft Server, Linux.
• Basic understanding privacy/security and how it relates to identity objects.
• Basic understanding privacy/security and how it relates to identity objects.
• HIPAA, HITECH, NIST knowledge desired.
• Exposure to all aspects of IT system maintenance, lifecycle management, technical support, and application development. Healthcare exposure highly desirable.
• Strong multi-tasking and analytical/troubleshooting skills.
• Experience supporting federated identity tools.
• Experience in system and network security, authentication and security protocols, cryptography, and application security.
• Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve problems is required.
• Knowledge of identity management best practices and compliance requirements that impact identity security.
• A service focused team player who has the ability to lead and mentor team members
• Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in nontechnical terms.
• Consensus building and collaborative interpersonal skills
• Ability to work under pressure, establish priorities and respond with urgency.
• Self-motivated with excellent verbal and written skills.

 
Certifications/Licensures Required:

• ITIL foundations v3.0 certification preferred.
• Related certifications in identity/server management preferred (CIAM, MCSE, Epic)

 
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

 
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

 
Physical Demands/Working Conditions:

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

 
Education:
Education/Experience Required:

• High School diploma or G.E.D. equivalent required.
• Bachelor’s Degree in Information Systems, Computer Science or a related field is desired.
• Two plus (2+) years of experience with account management services and solutions.

 
 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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