IT Support #1008917
Job Description:

• We are seeking an IT Assistant for a non-technical role within our IT department.
• This entry-level position offers an excellent opportunity for growth into more technical roles.
• In this role, you will perform essential tasks related to asset management, audits, and daily maintenance activities.
• Your responsibilities will include setting up and configuring IT resources for new employees, conducting audits using Excel, and gaining proficiency in key software applications such as asset management tools, network scanning, and service desk request systems.
• Your contribution will be vital to ensuring a smooth onboarding process, equipping new hires with the tools they need to be productive from day one.
• You will collaborate closely with our IT team to enhance and streamline processes.
• The ideal candidate is an energetic, organized, and experienced professional with a strong attention to detail and a commitment to the error-free completion of assigned tasks for a position in Troy, MI.
• The ideal candidate will be eager to break into the IT industry and expects to grow their IT career.
• The candidate should possess at least one year of IT-specific technical skills acquired through a combination of formal instruction and on-the-job training.

 
Primary Responsibilities: Desktop, Network, and O365 Support

• Asset Management: Maintain an inventory of computer hardware and software assets, tracking equipment and licenses.
• Audits and compliance: Continually perform audits on various segments of IT systems and infrastructure.
• Documentation: Create and update documentation, user manuals, and knowledge base articles.
• Routine Maintenance: Perform system updates, patches, and backups to ensure reliability and security.
• End User Training: Conduct training sessions for end users on basic hardware and software usage.
• Compliance: Ensure compliance with IT policies and standards.

 
What You Bring to the Team:

• 1+ years as in a corporate IT environment.
• Customer Service: Excellent skills for assisting end users effectively and professionally.
• User Account Management: Knowledge of user account creation, modification, and permissions management.
• Documentation Skills: Ability to create and maintain documentation and knowledge-based articles.
• Problem Solving: Strong skills for identifying and resolving technical issues.
• Time Management: Effective multitasking skills to handle multiple requests concurrently.
• Attention to Detail: Detail oriented in documentation and inventory management.
• Adaptability: Flexibility to work in a dynamic IT environment.
• Team Collaboration: Ability to collaborate with IT teams for issue resolution.
• Compliance Awareness: Understanding of IT policies and procedures.

 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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