Operations Support Staff #1011913
Job Description:

• If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities.
• We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

 
Duties:

• The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving.
• Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role.
• Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations
• Be able to communicate program details to customers accurately and professionally
• Track rebate applications from intake and assessment to construction to rebate disbursement
• Understand product profile, strategy, and plan, and how day to day work supports these artifacts
• Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements
• Process customer rebate applications, facilitate rebate approval and payment
• Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership
• Assist in the optimization through automation of customer enrollment and documentation process flows
• Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey
• Support miscellaneous special EV assignments
• Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines
• Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility
• Share best practices across team to accelerate learning

 
Skills:

• Experience with data analytics
• Excellent communication and time-management skills
• Organized and detail-oriented with a focus on customer satisfaction

 
 

• Experience in electric vehicles and residential/Commercial customer-facing products
• Prior Customer Service Representative (CSR) experience
• Subject matter expertise using Power Clerk
• Experience with website reviews for customer comprehension and program engagement
• Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates
• Experience with review of marketing materials
• Experience working in a regulated utility or industry and within a highly regulated utility team
• Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload
• Strong oral and written communication and critical thinking skills
• Self-directed, dependable, and motivated
• Proficient with Microsoft Office products

 
Education:
Experience Required:

• 0 to 1 year's work experience, this is an entry level position.

 
Experience Preferred:

• Some work experience in an administrative or clerical role
• Experience with SAP would be an asset-5+ years in customer service background

 
Education Required:

• High School degree or equivalent
• Location
• Hybrid

 
Hours and travel:

• Meet travel requirements of the position (up to 10% of time while driving a company or personal EV).
• Travel outside of the lower peninsula of Michigan is not common.

 
Skills and Experience:
Required Skills:

• Data entry
• Microsoft office
• Customer service
• Hybrid electric vehicles
• Detail oriented

 
Additional Skills:

• Clerk
• Customer inquiries
• Organizational skills
• Self-directed
• Multitasking
• Entry level
• Metrics
• Detail-oriented
• Clerical
• Customer service oriented
• Data analytics
• SAP
• Facets
• Problem solving
• Documentation
• Electric utility
• Marketing
• Process improvement
• Disbursement
• Customer service representative
• Retail sales
• CSR

 
Languages:

• English

        Read
        Write
        Speak
 
Minimum Degree Required:

• Completed High School (Diploma or GED)

 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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