Epic Provisioning Analyst #1013838
Job Description:
Duties:
General Summary:

• This position will be a member of Identity and Access Management team-Epic Provisioning team, which is the gatekeeper for the Identity Management system, creating Epic accounts and user provisioning in accordance with Epic Security policies.
• Understands and maintains the Epic software security structures.
• The position requires an in-depth understanding of access process and procedures and the ability to apply that understanding to supporting Epic that directly benefit the patientcare and/or business functions of our company.

 
Principle Duties And Responsibilities:

• Responsible for user access management, user provisioning, de-provisioning and troubleshooting user issues and maintenance in accordance with the controls that govern Identity Access and Management.
• Acts as customer liaison, working with end-users or business contacts to understand their access/security needs and communicate the requirements and timelines.
• Responsible for Epic provisioning/security related tasks.
• Performs tasks for security initiatives while adhering to Epic security policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures.
• Research, analyze and provide solutions to routine access issues with general direction from supervisor.
• Collaborates with Identity and Access Management team to ensure that access management is working within the established security guidelines and is in adherence with the policies/procedures.
• Ensures Epic training is completed and required approvals when needed are obtained before granting user access to Epic.
• Identify and implement improvements for efficiency and enhanced security for work processes with general direction from supervisor/manager.
• Working knowledge of Data Courier.
• 24/7 on support call.

 
Skills:
Experience Required:

• Minimum of one (1) year direct Epic work experience preferred.
• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Good customer service skills.
• Ability to manage multiple tasks.

 
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

 
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

 
Physical Demands/Working Conditions:

• Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

 
Education Required:

• Associates degree or equivalent in related field or two (2) years related work experience required.

 
Certifications/Licensures Required: 

• Epic ‘Security Coordinator Certification’ preferred.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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