Product Manager Consultant/Expert #1017788
Job Description:
Primary Responsibilities:

• Develop and support OCM and communication strategies for ServiceNow platform users.
• Identify and engage stakeholders and conduct needs assessments.
• Identify changes to address through training and communications.
• Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure.
• Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness.
• Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations.
• Collaborate with teams and key stakeholders to understand key messages and create appropriate communications.
• Coordinate with Employee Communications for publication support.
• Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc.
• Identify opportunities for new communication channels or methods.
• Stay updated on industry communication standards and trends to support program objectives.

 
Skills Required:

• Self-starter, highly motivated, team player, and able to work independently with minimal guidance.
• Ability to manage multiple projects simultaneously.
• Ability to translate complex technical concepts into user-friendly messaging.
• Strong interpersonal and communication skills, including verbal, written, and listening.
• Strong facilitation, presentation, and collaboration skills.
• Marketing and marketing communications expertise.
• Proficiency in Microsoft Office Suite.
• Effective time management and prioritization skills.
• Project management skills.

 
Skills Preferred:

• Graphic design skills.
• Prior experience working at our company.
• Experience working with large global organizations and all levels of the workforce.
• Webex app experience.
• Knowledge of AP Style.

 
Experience Required:

• Working with an IT organization, communicating technical instructions/information

 
Experience Preferred:

• ServiceNow ITSM platform

 
Education Required:

• Bachelors Degree

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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