Software Engineer Consultant/Expert #1018091
Job Description:

• At Company, we believe freedom of movement drives human progress.
• Unique challenges require the problem-solving skills of a diverse range of individuals.
• We also believe in providing you with the freedom to define and realize your dreams.
• With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
• As a key member of our Enterprise Technology group, you’ll play a critical part in shaping the future of mobility.
• As a Microsoft Dynamics 365 Consultant on the GCCT program, the ideal candidate will enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement.
• The consultant will be a member of North America Contact Center Omnichannel team.
• This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers.
• The consultant will enhance and support the tools and technologies our customers use to connect with company.

 
Responsibilities:

• Design, develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365
• Configure Omnichannel flows and experiences for Chat, SMS, Voice, and more
• Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365
• Create, implement, and maintain technical documentation for Dynamics 365
• Diagnose and triage technical errors, data issues, and performance challenges
• Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement

 
Skills Required:

• C#
• JavaScript
• Azure Cloud logic apps
• web apps Microsoft CoPilot experience
• Microsoft Omnichannel for Customer Service

Skills Preferred:

• Microsoft PVA or CoPilot experience

 
Experience Required:

• 5+ years of experience with Microsoft Dynamics 365 (Customer Service Workspace)
• Proven excellence in designing customer-centric channel experiences

 
Experience Preferred:

• Power Apps
• Power Automate
• Microsoft Azure
• AI

 
Education Required:

• Bachelor’s degree in Computer Science, Information Systems or equivalent work experience

 
Education Preferred:

• Microsoft Dynamics Certification

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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