Department Specialist #1024310
Job Description:
Summary
This position will be an integral part of the Hardware Operations team. The primary function of this position is to support the back-office customer operation functions associated with the order management and lease booking of medical equipment.
 
Job Responsibilities:

• Enter hardware orders in JDE 9.2 as per customer purchase order and supporting financial workups for both leases and purchases
• Perform cycle billing function to advance order processing in JDE 8.12
• Monitor order progress in JDE 9.2 to ensure complete transmittal to customer facing warehouse and through invoicing; intervene as required
• Prepare monthly lease re-bills and manual billings when required
• Work closely with warehouse personnel to facilitate shipping process, including mode of transport.
• Perform lease booking functions in LeasePak to commence invoicing upon confirmation of installation
• Assist with hardware payment dispute resolution (purchases and lease billings)
• Update and maintain data in designated Excel workbooks and tracking files
• Prepare all transaction documentation in advance of document imaging

 
Job Requirements:

• Ability to organize workload and prioritize tasks
• Attention to detail with a high level of accuracy and ability to self-check
• Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
• Effective written and verbal communication skills
• Working systems knowledge of JD Edwards, Therefore, LeasePak
• Working knowledge of Excel
• Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
• Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met

 
Qualifications:

• 2 – 5 years customer operations experience
• Experience in lease back-office operations (preferred)
• Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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