Business Analysis/Reengineering Senior #1031393
Job Description:

• We are excited to offer an opportunity to assist in the migration of PC Renewal operations and asset management to ServiceNow - Hardware Asset Management (HAM).
• This position will be part of the company’s PC Asset Management implementation team, dedicated to supporting global customers.
• This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers’ mission-critical objectives.

 
Responsibilities:

• Develop and implement ServiceNow HAM solutions in alignment with client needs related to PC Asset Management
• Collaborate with functional teams, lead technical solution design sessions, and contribute to process improvement and documentation.
• Design, test, and troubleshoot workflows associated within the ServiceNow platform as it relates to the PC Renewal business.
• Manage the platform and data, ensuring the smooth operation of IT Asset Management processes.
• Ensure global alignment for organization setup of stockrooms, program offices, and other aspects of PC Renewal ServiceNow workflows and operations including but not limited to consistent global process roll out.
• Audit teams to ensure processes are being followed.
• Assist with the training of Planning and Operational staff.

 
Qualifications:

• In-depth knowledge of IT Asset Management processes and best practices.
• Comfortable with leading meetings.
• Able to develop and instruct training sessions.
• Willingness to learn and be self driven.
• Excellent communication skills.
• Familiarity with Agile development methodologies and ITIL v3 or v4 Certification preferred.
• Must be available to work from 8AM EST to 5PM EST.

 
Skills Required:

• Business Transformation, Training, Communications, Data Analysis

 
Experience Required:

• Experience working in the ServiceNow environment

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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