IT Operations Support Specialist #1045516
Job Description:

• The IT Business Operations Analyst (Agency) will play a key role in helping to organize, support, & monitor business operations of the Industrial Systems IT Leadership Team.
• This position offers the successful candidate an opportunity to be at the heart of running a large-scale enterprise technology team.
• You will be involved with a wide variety of activities that contribute to the successful operations and performance of the team.
• The Team This role reports to IS IT Business Operations Lead in the Enterprise Technology Industrial System IT team.
• This is a team within the Industrial System IT organization with responsibility to assist the Industrial Systems IT Director in monitoring the management, operations, and performance of the Industrial Systems IT Team.
• The Industrial System IT team is made up of ~2000 people and leads the global IT function for automotive engineering, manufacturing, supply chain and quality processes.
• The Position IT Business Operations Analyst (agency) will support the IS IT Business Operations Lead in collaboration with our IS IT colleagues to organize, support, & monitor business operations and performance of the Industrial Systems IT Team.

 
The role responsibilities will include:

• Support operations of IS IT business activities
• Support stakeholders as needed to develop monthly updates and metrics, and consolidate into the required monthly report out artifacts per corporate standards
• Support meetings for the Industrial System IT Leadership teams
• Participate in development of executive updates and presentations for operational updates, organizational accomplishments to objectives, strategy and roadmap etc
• Develop, publish & distribute communications to improve knowledge sharing & awareness across the enterprise of IS IT strategies, roadmaps, activities and accomplishments
• Assist IS IT team members in monitoring business performance metrics to ensure IS IT targets are on track to be achieved by year end
• Assist IS IT leadership to ensure we are monitoring the big picture of activities and deliverables with the team focused on the right activities at the right time
• Participate in planning quarterly leadership offsites
• Help monitor activities and metrics on key IS IT initiatives
• Support scheduling and preparations for bi-weekly IS IT strategic topics reviews
• Monitor and support objectives, milestone targets & KPI's and engage team members when issues and blockers arise

 
Skills Required:

• Jira
• Microsoft Excel
• Microsoft PowerPoint
• Communications
• Software Communications - Other
• Microsoft Outlook
• Microsoft Word
• Ad Hoc Reporting
• Budgeting
• Budgets/Timing
• Business Analytics
• Data Analysis
• Data/Analytics dashboards

 
Experience Required:
Specialist

• Knowledge and experience in IT Business Operations
• Experience in coordinating, organizing and hosting key meetings and events
• Inclusive style with the ability to collaborate and build meaningful relationships at all levels and functions of the organization
• Experience in developing internal communications to support an IT leadership team
• Demonstrated ability to support an IT leadership team in daily operations and to achieve their organizational objectives
• Be able to work cross-functionally, in a matrixed environment and have experience in a large multi-national company
• Most importantly, the successful candidate will exhibit the behaviors and work diligently and ethically each day to help achieve success of the plan

 
Experience Preferred:
The IT Business Operations Analyst (agency) will support the IS IT Business Operations Lead in collaboration with our IS IT colleagues to organize, support, & monitor business operations and performance of the Industrial Systems IT Team.
The role responsibilities will include:

• Support operations of IS IT business activities
• Support stakeholders as needed to develop monthly updates and metrics, and consolidate into the required monthly report out artifacts per corporate standards
• Support meetings for the Industrial System IT Leadership teams
• Participate in development of executive updates and presentations for operational updates, organizational accomplishments to objectives, strategy and roadmap etc
• Develop, publish & distribute communications to improve knowledge sharing & awareness across the enterprise of IS IT strategies, roadmaps, activities and accomplishments
• Assist IS IT team members in monitoring business performance metrics to ensure IS IT targets are on track to be achieved by year end
• Assist IS IT leadership to ensure we are monitoring the big picture of activities and deliverables with the team focused on the right activities at the right time
• Participate in planning quarterly leadership offsites
• Help monitor activities and metrics on key IS IT initiatives
• Support scheduling and preparations for bi-weekly IS IT strategic topics reviews
• Monitor and support objectives, milestone targets & KPI's and engage team members when issues and blockers arise

 
Education Required:

• Associate Degree

 
Education Preferred:

• Associate Degree

 
Additional Information:
The Work Environment and Culture The Industrial System IT leadership team strive to create experiences that:

• Clarify strategic intent and vision of the Industrial System IT organization aligned to the plan
• Inspire team members to own the desired outcomes essential to the plan
• Build an inclusive environment that embodies freedom of thought and innovation
• Value trust, seek and provide candid feedback to continuously develop each other
• Support each other because we success or fail as a team
• Raise the bar of excellence in everything we do
• And most of all, have fun together

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.