DPO Teller #1045559
Job Description:

• If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities.
• We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

 
Duties:
DPO Job Description

• We have 7 Customer Bill Payment Centers located across its service territory that are managed by the customer operations division of the company.
• The payment centers act as a face of the company for general information and bill payment processing in which 1.3 million payments are taken in annually.
• This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged basis. 
• The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.
• Position will work 40 hours per week and is eligible for full-time employee benefits.
• The Payment Processing Teller will:
• Process 1,000-2,000 monthly bill payments by accepting credit card, cash, check, or money orders.
• Answer general customer account questions.
• Complete identity verification for new utility service customers.
• Provide excellent customer service.
• Work independently in an office related setting.
• Maintain organizational standards within assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.
• Perform to accuracy standards without exceptions.

 
Qualification

• A High School Diploma is required.
• One or more years handling cash in a customer service environment is required.
• The following skills / experience my set you apart from others:
• Knowledge of Microsoft Office programs (Word, Excel, Outlook).
• The ability to type 40 words per minute & perform standard/routine office tasks.
• Experience with SAP applications including Cash Desk.
• This position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
• Essential Functions:
• Abides by, enforces, and participates in the implementation and ongoing oversight of Company standards and regulations. 
• Works with customers, former customers, and third-party collection agencies in attempting to mitigate losses. 
• Reviews and analyzes customer's financial information, payment history and negotiates a structured workout that serves both parties and results in a lower loss than the loss that would have been realized. 
• Maintains extensive and up to date knowledge with respect to various servicing guidelines, requirements, and financial aid programs to help customers with the payment of bills. Implements settlements which are in compliance with such guidelines at all times.
• Performs disconnection of energy service in accordance with the billing practices and rules.
• Hours and Travel:
• Meet travel requirements of the position.  Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

 
Skills:

• Accounts payable clerks should be proficient with basic computer programs such as the Microsoft Office suite and any necessary accounting software.
• These clerks should have good interpersonal and communication skills, and they should be able to meet deadlines and pay close attention to detail.

 
Education:

• A high school diploma or equivalent is generally required for this position, and relevant experience is generally required or preferred as well.
• An associate's degree in accounting or another relevant field may be preferred.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.