Customer Support Specialist #1045564
Job Description:

• If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities.
• We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

 
Duties:

• Customer Support Specialist

 
Overview:

• We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby.
• This role is dedicated to educating customers on how to download and use our company mobile app for making payments.
• The consultant will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption.

 
Key Responsibilities

• Greet customers in the payment office lobby and provide friendly, personalized assistance.
• Demonstrate how to download and install the company's mobile app on customer devices.
• Guide customers through the process of making a payment using the app.
• Guide customers through the process of making a payment using the website via materials provided.
• Explain the benefits of digital payments, including security, convenience, and speed.
• Troubleshoot basic app-related issues.
• Track and report daily interactions and adoption metrics to management.
• Collaborate with internal teams to share customer feedback and identify barriers to adoption.
• Maintain a professional and approachable presence to ensure a positive customer experience.

 
Qualifications

• Education: High school diploma or equivalent; additional training in customer service or technology is a plus.

 
Experience:

• 1–2 years in customer service, retail, or a similar role involving direct customer interaction.
• Familiarity with mobile apps and basic troubleshooting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts in simple, clear language.
• Comfortable working in a fast-paced, customer-facing environment.

 
Preferred Skills

• Experience in digital adoption or technology support.
• Basic understanding of payment systems and mobile applications.
• Bilingual skills are a plus.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.