Workstation Support Analyst #1046196
Job Description:

• If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities.
• We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

 
Duties:
General Summary of Job Responsibilities

• Provides technical support to staff and customers on software systems by installing and configuring software and hardware products and maintaining
• knowledge documentation. Oversee device lifecycle from beginning to end. Troubleshoots desktop PC problems. Responds and follows-up on internal and
• external customer support problems.

 
Essential Duties and Responsibilities

• Able to troubleshoot and resolve networking errors with DNS, DHCP, TCP/IP, VPN, etc.
• Assists with IT Asset Management responsibilities, which include updating and modifying asset records
• Performs diagnostics, analysis, repairs, or replacement hardware for PC's, laptops, and printers. Ensures equipment is properly maintained and
• Follows set policies and procedures when assisting clients to ensure proper handling of requests
• Provides timely responses to client and management requests. Monitors the Client Support ticket queue to ensure that tickets are addressed in a
• timely manner.
• Other non-essential duties as assigned or may be necessary
• Configures pcs, phones and tablets for network access, Office Products, and printers. Configures and maintains network printers to ensure security configurations are installed and maintained
• Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory
• Works with other groups to resolve technical problems.
• Assists end-users and IT specialists by phone and email with second-level technical support; works to resolve incidents at the Tier II level. Contributes
• knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I and Tier II support
• Provides walk-in support to end users, supporting hardware and software issues. Re-images desktops and laptops, as needed, and deploys new
• equipment to end users
• Loads computer devices for new hires, device reassignments, and device refresh both Corporate and Field Worker. Works with IT Asset Management
• on stock room inventories by maintaining and tracking inventory at our build locations.

 
Knowledge/Skills/Abilities

• Excellent communication skills both written and verbal Basic Knowledge
• Ability to recognize, analyze, and solve a variety of problems Broad Knowledge
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines Broad Knowledge
• Proficient in Microsoft Office applications Broad Knowledge
• Proficient with Microsoft SCCM, Microsoft Intune Broad Knowledge
• Familiar with Active Directory Basic Knowledge
• Familiar with Computer Networking Basic Knowledge

 
Education

• Associate Degree in Computer Information Systems (Required)

 
Experience

• 2 - 4 years Relevant experience (Required)

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.