Customer Service Revenue Recovery Specialist #1049341
Job Description:

• If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities.
• We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.

 
Duties:

• Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules.
• Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment.
• Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company.
• Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate.
• Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
• Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company.
• Other non-essential duties as assigned or may be necessary

 
Skills:

• Technically Proficient using computer systems and tools. Broad Knowledge
• Problem Solving & Situational Analysis Skills Broad Knowledge
• Prioritization and Management of Workload Basic Knowledge
• A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires Broad Knowledge
• Financial literacy Broad Knowledge
• Communication and collaboration skills Broad Knowledge

 
Education:

• Associate degree in business, finance (Required)

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.