Software Engineer
Position Description:
Job Description:
3DEXPERIENCE L3 Support Engineer
 
Role Overview:

• The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform.
• This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code (Data Model, JPOs, EKL, Triggers) and platform configurations as code.
• The ideal candidate brings a developer's mindset to production stability, combining deep technical expertise with disciplined root cause analysis to ensure platform reliability, performance, and scalability in a mission-critical enterprise environment.

 
Responsibilities:

• Advanced Troubleshooting (L3 Escalation): Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams. Drive incident resolution within defined SLAs. Customization Support: Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.
• Configuration Management: Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets. Root Cause Analysis (RCA): Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues. Deliver permanent corrective actions and architectural recommendations rather than tactical workarounds.
• Performance Tuning: Analyze TomEE/WebSphere application server logs, database execution plans, and client-side traces to identify and remediate performance degradation across 3DEXPERIENCE apps, widgets, and services.
• Vendor Collaboration: Interface directly with Dassault Systèmes Support by raising and managing Service Requests (SRs) for confirmed product defects. Provide structured reproduction steps, diagnostic logs, and test cases to accelerate vendor resolution.
• Deployment & Upgrades: Support deployment of Hot Fixes, Fix Packs (FP), and Function Releases (FR/FD). Contribute to impact analysis, regression validation, and cutover planning for platform upgrades and migrations.
• Knowledge Management: Maintain a structured knowledge base of known issues, validated workarounds, RCA reports, and operational Run Books to enable upstream support tiers and reduce mean time to resolution (MTTR).

 
Required Technical Skills:

• Advanced Troubleshooting (L3 Escalation): Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams. Drive incident resolution within defined SLAs.
• Customization Support: Debug, patch, and enhance custom-developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL (Enterprise Knowledge Language) rules and checks.
• Configuration Management: Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets.
• Root Cause Analysis (RCA): Conduct deep-dive investigations into recurring failures, system bottlenecks, and data integrity issues. Deliver permanent corrective actions and architectural recommendations rather than tactical workarounds.

 
Skills Required:

• JavaApp, My SQL/MariaDB, Ansible, GitHub

 
Skills Preferred:

• AIPGEE

 
Experience Required:
Qualifications:

• Prior experience in Manufacturing - like automotive or aerospace
• Experience with mutli PLM environments, like, 3DX and Teamcenter Hands-on experience with DevOps tooling (Jenkins, Git, Bitbucket, Artifactory) for PLM code versioning, build, and deployment automation.
• Familiarity with both 3DEXPERIENCE Cloud (SaaS) and On-Premise deployment architectures, including hybrid integration patterns.
• Active Dassault Systèmes certifications in 3DEXPERIENCE development, administration, or platform management.
• Experience with monitoring/observability tools (Splunk, Dynatrace, AppDynamics, ELK) in PLM environments.

 
Requirements:

• Bachelor's degree in Computer Science, Information Technology, Mechanical Engineering, or a related discipline.
• Master's degree preferred.
• Minimum 8+ years of overall IT experience, with 5+ years of dedicated experience in 3DEXPERIENCE / ENOVIA development or Level 3 production support.
• Demonstrated track record of supporting enterprise-scale PLM deployments serving 1,000+ concurrent users.
• Senior Engineer Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.; guides.
• 10+ years in IT; 8+ years in development

 
Education Required:

• Master's Degree

 
Education Preferred:

• Certification Program

 
Additional Information:
Required Technical Skills:

• 3DEXPERIENCE
• Platform Expertise: Deep hands-on experience with R2023x and later releases. Strong working knowledge of ENOVIA and CATIA modules, including data model architecture and out-of-the-box behaviors.
• Backend Development: Proficiency in Java/J2EE, Python, and JPO (Java Program Object) development and debugging in a 3DEXPERIENCE context.
• Scripting & Querying: Advanced command of MQL (Matrix Query Language) and TCL scripting for diagnostics, automation, and bulk data operations.
• Customization Frameworks: Demonstrated experience with EKL, Business Rules, and Platform Configuration Studio. Web Technologies: Proven ability to troubleshoot front-end and widget-layer issues using JavaScript, CSS, HTML5, and UWA (Universal Web Application) Widgets; familiarity with browser developer tools and network tracing.
• Platform Architecture: Solid understanding of 3DEXPERIENCE component architecture, including 3DSpace, 3DCompass, 3DPassport, 3DSearch (3DIndex), and 3DDashboard. Working knowledge of application servers such as Apache TomEE and IBM WebSphere.
• Database Skills: Ability to write, optimize, and analyze SQL queries against Oracle or Microsoft SQL Server to investigate data inconsistencies, locking, and performance issues.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.