IT Operations Support Specialist #1058376
Position Description:
The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. This role supports end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low-code/no-code solutions and AI-powered agents. This role combines strong customer service skills with technical knowledge of Microsoft 365, Power Platform governance, and conversational AI solutions. Key responsibilities include end-user & developer/maker support and management of Copilot Studio and Power Platform tenant services while providing continuous improvements for support operations.
 
Skills Required:

• Microsoft Azure, Microsoft Sharepoint, Powershell

 
Experience Required:

• Support Specialist with 5+ experience providing IT operational and engineering support

 
Experience Preferred:
The successful candidate will demonstrate the following capabilities:

• 3-5 years supporting Power Platform including Power Apps and Cloud Flows
• Understanding of low code development using Power Apps, Power Automate flows, Dataverse, and Copilot Studio agents
• Knowledge of citizens development, ALM strategies, security/compliance, and platform/operations management
• Basic understanding of scripting languages and full stack development using programming languages such as Power Shell, Python, and C#
• Experience using and supporting services for Microsoft 365 and including Power BI, SharePoint, Exchange, Office Apps, Entra Identity, and Microsoft Azure
• Basic understanding of AI technology including Large Language Models (LLMs), data grounding and knowledge sources, orchestration, agentic automation, MCP services, and responsible AI guardrails
• Understanding of agile project management, good communication, and team collaboration
• Bachelor's Degree in Computer Science or equivalent experience preferred

 
Education Required:

• Bachelor's Degree

 
Additional Information :
Key responsibilities include end user support for Platform Governance & Security, Administration & Operations, Application Lifecycle Management, and AI adoption.

• Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
• Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
• Assist users with access issues, permissions, environment configuration, and licensing support
• Follow established Power Platform and Copilot Studio governance, security, and DLP policies
• Assist with environment management tasks, for example solution imports and basic environment troubleshooting
• Help enforce best practices for naming, documentation, and solution lifecycle management
• Maintain awareness of platform updates and feature changes
• Create and maintain help desk documentation, FAQs, and troubleshooting guides
• Contribute to internal knowledge bases and self-service resources
• Work closely with platform admins, developers, and business stakeholders
• Identify recurring issues and recommend process or platform improvements
• Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
• Proactively resolve incidents and collaborate with Microsoft Support as needed.

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.