FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Sholinganallur, Chennai
Specialty Development Senior #1024331Job Description:
Salesforce Service Cloud – Lead Role:
- Supports the building and enhancement of the CRM Service Cloud product line by solutioning and building Service cloud capabilities on Salesforce
- Works closely with the Product Managers and Anchors to build continuous technical improvement in the Product Line
- Collaborates with other Developers to reduce complexity within the Product Line, utilizing out of the box capabilities whenever possible
- Delivers engineering excellence (e.g. best practices and quality) iteratively according the the vision of the Product Manager to meet customer needs.
- Understand and execute the solution requested by the Product Anchor, clarifying acceptance criteria and providing options, avoiding customization whenever possible
- Innovate and operate with an iterative, agile and user-centric perspective
- Contribute to the improved development, structure, technology, and tools used within Credit
- The candidate must have 5+ years of IT experience & strong technology background with excellent hands-on knowledge of Salesforce application Sales Cloud development.
- Hands on experience- Account, Contact, Case Management,Work Order,Live chat,CTI,Knowledge Management and FSL.
- Hands on experience in developing Flow, LWC - Lightning Components, Aura framework, Trigger & UI designing web-pages. Hands on experience on LDS components and lightning app builder.
- Strong experience working with Salesforce APIs
- Strong fundamentals in SFDC database with SOQL & SOSL.
- In depth understanding of SFDC Profiles / Roles and Sharing Rules, Validation Rules, Tasks, Workflow rules, Triggers, Process Builder etc.
- Experience with the Salesforce.com APEX data loader , Salesforce.com web services APIs.
- Preferred- Salesforce Platform Developer, Salesforce Admin,Service Cloud.
Skills Required:
- 3-5 years experience with Service cloud.
- Salesforce Certified Admin /Service cloud or higher
- Experience provisioning Users, Profiles, Roles
- Experience using data loader and Bulk APIs
- Demonstrated ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE
- Demonstrated ability to drive development of highly technical technology services and capabilities
- Experience deployment using source control using change sets and CICD pipelines
- Demonstrated understanding of differing integration patterns
- Demonstrated understanding and ability to drive highly available and real time solutions
- Ability to collaborate with engineers, designers, and product managers
- Excellent communication skills with the ability to adapt your communication style to the audience
- Ability to work collaboratively and navigate complex decision making in a rapidly changing environment
Skills Preferred:
- Experience deploying using Copado
- Experience with Marketing Cloud and/or Service Cloud
- Certified Platform App Builder, Developer I or Developer II
Experience Required:
- 3+ years experience with Service cloud.
- Salesforce Certified Admin /Service cloud or higher
Education Required:
- Bachelor’s degree in Computer Science or similar technical discipline, or equivalent work experience