FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Sholinganallur, Chennai
IT Operations Support Senior Associate #1033822
Job Description:
- Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components.
- They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
- They are also responsible for setting up user systems and operating systems.
Key Responsibilities
- Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms.
- Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
- Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
- Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
- Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems .
- Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
- Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
- Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
- Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
- Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
Skills Required:
- CA7, JCL, REXX
Skills Preferred:
- DB2, MVS, JES2, JES3, ISPF, RACF, IMS, TSO, IBM Utilities
Experience Required:
- Senior Associate Exp: 3 to 5 years experience in relevant field
Education Required:
- Bachelor's Degree