FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Chennai, Tamil Nadu
IT Operations Support Specialist #34621Job Description:
- Client Operations L3 Engineer: We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations.
- The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues.
- This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability.
Must Have Skills:
- Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.
- Proficiency in PowerShell scripting and automation for troubleshooting
- Experience in troubleshooting hardware and software issues.
- Ability to communicate technical information effectively and stakeholder management skills.
Good To Have Skills:
- Experience with Workplace Technology Solutions.
- Strong understanding of endpoint management and security.
- Demonstrated ability to analyse Net Promoter Score (NPS) feedback to identify and implement opportunities for enhancing the Windows client staging environment.
Skills Required:
- Microsoft Windows, windows 11, Microsoft Azure
Skills Preferred:
- IT Operations, Administration, System Administration
Experience Required:
- Specialist Exp: 5+ experience in relevant field
Experience Preferred:
- 3+ in Windows Client OS Administration and SNOW experience
Education Required:
- Bachelor's Degree
Education Preferred:
- Bachelor's Degree
Additional Information :
Roles & Responsibilities:
- Intune Administration & Endpoint Management:
- Manage and maintain Microsoft Intune for Windows, iOS, and Android devices.
- Handle device enrolment, compliance policies, app protection, and configuration profiles.
- Troubleshoot and resolve Intune-related issues such as enrolment failures, compliance errors, and software deployment failures.
- Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.
- Support Autopilot provisioning and policy enforcement for end-user devices.
- Ensure endpoint security and compliance as per enterprise security policies.
- Incident Management & Troubleshooting: * Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).
- Work closely with Service Desk / GIM, SME teams, and vendors (Microsoft) for troubleshooting.
- Perform root cause analysis (RCA) and contribute to permanent fixes.
- Maintain incident logs, documentation, and knowledge base for recurring issues.
- Ensure adherence to SLAs for issue resolution and incident response. - Service Improvement & Automation:
- Identify trends in incidents and recurring problems to improve service stability.
- Automate manual tasks using PowerShell, Intune Graph API, and automation tools.
- Assist in developing SOPs, technical playbooks, and troubleshooting guides (KBAs).
- Provide input to process improvements and optimization initiatives. - Stakeholder & Communication Management
- Collaborate with Client engineering Teams and support teams to address any staging issues.
- Participate in technical discussions, problem-solving sessions, and weekly service reviews.
- Maintain transparency in incident handling and provide timely updates to leadership.