Technical Program & Project Management Specialist #1054661
Role Description
Employees in this job function plan and oversees the execution of projects and/or programs that are focused on technology implementation or upgrade of technology applications capabilities and solutions (e.g., enterprise applications, SAAS, internal infrastructure, networking, data centers, labs, etc.). They could also act as Scrum Masters or Agile Coaches to ensure team lives by the values and practices of scrum by embracing Agile/scrum/Kanban/Lean principles
Key Responsibilities:
1. Develop project plans, define the project/program scope, goals and deliverables for areas of technology application development and implementation for the enterprise
2. Drive problem-solving and continuous improvement initiatives by collaborating with IT teams, technology vendors, etc.
3. Facilitate the development effort by creating and monitoring an efficient, streamlined process between the internal teams and external technology providers
4. Effectively communicate status updates to all stakeholders across multiple organizations/ teams, with reinforcing quantitative measurements
5. Ensure project and program objectives, deliverables and results are completed within the agreed scope, timeline, budget and allocated resources
6. Provide accurate and insightful analysis and reporting, presenting the data in a clear format for presentations and reviews
7. Identify risks and create risk mitigation plans to ensure timely completion of the projects/programs
8. Manage technology product goals and forecasts. Collaborate with technical development team(s) to translate the long-term objectives into actionable technology strategy and an implementation roadmap
9. Guide execution by applying standard frameworks and development lifecycle methodologies like agile, waterfall etc.
Key Responsibilities / Additional Info
- Play the role of "Agile Release Train Engineer" managing cross skilled teams in assigned Agile Release Train (ART)
- Be first line of defense to shield delivery teams from planned and unplanned needs for various purposes.
- Collaborate with Transformation leadership team to develop Objective and Key Results (OKR's) for L4 and below.
- Manage intake process for the program and coordinate intakes through the phases of assessment, estimation & planning.
- Manage scope change management practices and drive governance to ensure strong scope change control.
- Manage Administration and Control of JIRA and Confluence
- Drive and oversee coordination of cross-functional teams involved in the transformation to support all aspects of the program.
- Manage the weekly forums of health measurement, dashboard generation, status reporting, risk monitoring, issue escalations, process audit & reporting.
- Maintain the data sanity in tools like Jira, Confluence & SharePoint.
- Organizers of cross ART collaborative sessions & cadences e.g. Retrospectives.
- Drive alignment among delivery governance with organizational governance.
- Establish quality standards to be followed across the teams.
- Be the first line of integration with external teams for data measurement & data sharing e.g. L1 & L2 executive teams, Office of CTO, Office of CPO.
- Be first line of integration with teams external to the program for cross dependency tracking e.g. with Insurance, Integration Services.
- Monitor process adherence & activate remediation protocols where needed.
Skills Required
Project Management