Platform Engineering Senior Engineer #1054660
Role Description
Employees in this job function are focused on developing and maintaining reusable software components that serve the needs of product developers in the organization. They are responsible for designing, implementing, integrating and maintaining the underlying infrastructure and software applications that support developer productivity and self-service.
Key Responsibilities:
1. Collaborate with enterprise architects, software architects, software engineering teams, etc. to design the platform infrastructure and tools encompassing servers, networks, storage, databases, cloud services, etc.
2. Implement and manage the infrastructure that supports the platform tools and ensuring that upgrades, security patches and other performance improvements are regularly performed.
3. Evaluate cloud providers, containerization solutions and other complex technologies to deeply understand the configurations available and create abstractions of common configurations that can be utilized easily by application teams for their workloads
4. Write and execute automated Infrastructure as Code scripts and utilize processes like CI/CD to streamline and automate how the platform infrastructure is provisioned, configured and managed to improve consistency, traceability and repeatability
5. Integrate performance and monitoring best practices including QoS and SLA metrics to scale platform applications and managed services automatically due to demand.
6. Incorporate security and disaster recovery best practices into the infrastructure applications by integrating access control, identity management, logging/monitoring, public/private network configurations, data encryption, storage backup and disaster recovery, etc.
7. Facilitate the integration of enterprise managed software configurations into deployment pipelines managed by application teams to ensure approved configurations and best practices around security, networking, logging & monitoring, performance & scale, etc. are applied
8. Advocating feedback with service providers and developers, to ensure the platform continues to grow and evolve to meet their needs
Key Responsibilities / Additional Info
Architectural Design & Strategy Contribution: Contribute to and drive the architectural vision and strategy for designated ServiceNow solutions within the Software Group, ensuring alignment with Ford's overall enterprise architecture and IT strategy.
Solution Design & Delivery: Lead the end-to-end design, architecture, and successful delivery of complex ServiceNow solutions across various modules (e.g., ITSM, ITOM ,ITBM, Platform), ensuring they meet critical business requirements, adhere to best practices, and integrate seamlessly with other enterprise systems.
Technical Guidance & Standards: Provide expert technical guidance and architectural oversight to development teams and project managers. Champion and ensure adherence to architectural standards, design patterns, and governance processes for ServiceNow solutions within the group.
Platform Health & Technical Debt Management: Proactively identify, prioritize, and implement strategies to manage and reduce technical debt within the ServiceNow environment. Drive initiatives to ensure optimal platform health, performance, scalability, security, and maintainability for solutions under the group's purview.
Integrations & Data Architecture: Design and oversee the implementation of complex, high-volume integrations between ServiceNow and other critical enterprise systems (e.g., SAP, Workday, Azure AD, custom applications) using advanced integration technologies (e.g., REST, SOAP, IntegrationHub, middleware, Kafka). Define robust data models and contribute to data governance strategies within ServiceNow.
Skills Required
service now