FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Chennai, Tamil Nadu
IT Operations Support Specialist #1056418Job Description:
- Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components.
- They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health.
- They are also responsible for setting up user systems and operating systems.
Key Responsibilities
- Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms
- Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,.
- Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.
- Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats.
- Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems .
- Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary.
- Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements.
- Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications.
- Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository
- Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devices
Skills Required:
- windows 11, macOS, Good analytical skills
Skills Preferred:
- System Administration
Experience Required:
- Specialist Exp: 5+ experience in relevant field
Experience Preferred:
Required Skills
- Deep hands on expertise in SysTrack and/or Nexthink or Intune Analytics experience.
- Strong knowledge of DEX, endpoint performance engineering, and analytics.
- Proven experience leading enterprise monitoring programs.
- Executive level communication and stakeholder management skills.
- Experience managing or influencing vendor delivery and governance.
Education Required:
- Bachelor's Degree, Master's Degree
Additional Information :
Key Responsibilities
- Define and lead the Client Monitoring / DEX strategy and roadmap using SysTrack
- Own DEX KPIs, health metrics, and executive reporting for leadership and governance forums.
- Drive proactive detection, root cause analysis, and systemic issue remediation.
- Lead identification and prioritization of automation and remediation initiatives.
- Represent in vendor engagements (HCL, Lakeside), ensuring accountability and outcomes.
- Set standards for dashboarding, analysis, and insight storytelling across the team.
- Mentor L2/L3 resources and ensure consistent delivery quality.
- Influence decisions on tool usage, enhancements, or alternative solutions based on data.