FastTek Global / Find Work USA

Chennai, Tamil Nadu

ServiceNow Developer #1059017
Job Description:
Position Summary:

We are seeking a skilled ServiceNow Developer to design, configure, and maintain our IT Service Management (ITSM) platform.
In this role, you will build and optimize technical solutions that streamline IT workflows, improve service delivery, and support our organization's operational efficiency.

Key Responsibilities:

Module Configuration: Configure and customize core ServiceNow ITSM modules, specifically Request (REQ), Incident (INC), Major Incident (MIM), Problem (PRB), and Change Management (CHG).
Platform Development: Design, build, and maintain forms, record producers, business rules, UI policies, client scripts, and complex workflows (using Workflow Editor and Flow Designer).
Requirement Gathering: Collaborate with stakeholders to translate business processes and requirements into robust, scalable technical configurations.
Support & Maintenance: Assist with platform upgrades, troubleshoot technical issues, and ensure platform stability and adherence to ServiceNow best practices.

Qualifications:

Proven hands-on experience as a ServiceNow Developer, with deep technical and functional knowledge of the ITSM suite.
Strong expertise in configuring forms, record producers, business rules, and workflows.
Broad understanding of ITIL processes and ITSM frameworks.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required.

Skills Required:

Skills Preferred:

Experience Required:

Experience Preferred:

Education Required:

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