Software Engineer #1059580
Job Description:
Employees in this job function are responsible for designing, developing, testing and maintaining software applications and products to meet customer needs. They are involved in the entire software development lifecycle including designing software architecture, writing code, testing for quality and deploying the software to meet customer requirements. Full-stack software engineering roles, who can develop all components of software including user interface and server side also fall within this job function.
Key Responsibilities:

• Engage with customers to deeply understand their use-cases, pain points, and requirements, showcasing empathy and advocating for user-centric software solutions
• Solve complex problems by designing, developing, and delivering using various tools, languages, frameworks, methodologies (like agile) and technologies
• Assess the requirements of the software application or service and determine the most suitable technology stack, integration method, deployment strategy, etc.
• Create high-level software architecture designs that outline the overall structure, components, and interfaces of the application
• Collaborate with cross functional teams like product owners, designers, architects etc.
• Define and implement software test strategy, guidelines, policies and processes in line with organization vision, industry regulations and market best practices.
• Work on continuously improving performance and optimizing the application and implement new technologies to maximize development efficiency
• Familiar with programming practices, such as test-driven development, continuous integration, and continuous delivery
• Support security practices to safeguard user data including encryption and anonymization.
• Create user-friendly and interactive interfaces
• Develop and maintain back-end applications like APIs and microservices using server-side languages
• Evaluate and incorporate emerging technologies and capabilities to deliver their solutions, and are monitoring and participating in solutions for new stack layers, often involving industry collaboration

Skills Required:
Full Stack Java Developer, PostgreSQL, AI/ML, Pub/Sub, GCP, git
Skills Preferred:
SonarQube, Jenkins, Angular, Splunk, Tekton
Experience Required:

• Engineer 3
• Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.
• 6+ years in IT;
• 4+ years in development

Experience Preferred:

• - 5+ years of experience with Software Development tools (Backlog Management (JIRA), Source Code Management (GitHub), Test Management, CI/CD (Tekton/Jenkins/GitHub actions).
• - 4+ years of experience with Test Driven Development and Agile Methodologies.
• - 4+ years of experience with Cloud environments (preferably GCP)

Education Required:
Bachelor's Degree
Additional Info:

• As a Full Stack Developer within the Connected Vehicle ecosystem, candidate will be responsible for developing and managing high-quality API solutions that power the Connected Vehicles Customer Engagement Portal (CVCEP) platform, the CVCEP Chatbot, and critical support tools like the Dealer Software Support Hotline (DSSH). Candidate will utilize Java, Microservices, and Google Cloud Platform (GCP) to build scalable, data-driven features that bridge the gap between vehicle connectivity, dealer support, and the end-customer experience.
• Responsibilities:
• Design and implement robust backend services for CVCEP, ensuring seamless data flow between connected vehicles and customer-facing interfaces. Architect scalable microservices using Java (Spring Boot) to support the high-concurrency needs of connected vehicle platforms.
• Design and tune Natural Language Understanding (NLU) models to improve the CVCEP Chatbot's ability to accurately interpret complex customer queries and vehicle-specific jargon. Implement Retrieval-Augmented Generation (RAG) patterns to allow the chatbot to provide precise answers based on Ford's technical documentation and owner manuals.
• Identify and troubleshoot dealer reported issues (DSSH) to find effective solutions and resolve customer facing issues. Ensure the SLA target of 80% case resolution within 48 hours is met. Maintain detailed and accurate records of interactions, feedback, and reported problems in Jira for data harnessing.
• Ensure all CVCEP and Chatbot APIs comply with Ford's approved standards by performing rigorous security scanning with 42-Crunch.