FASTTEK GLOBALpowered by Fast Switch - Great Lakes
Chennai, Tamil Nadu
Software Engineer #1062901Job Description:
Key Responsibilities
- Bachelor's or Master's degree in computer science, Information Technology or related field.
- 6+ years of software development experience designing, developing, and configuring Microsoft Dynamics 365 CRM solutions across the Sales and Customer Service modules to meet business requirements.
- Develop and maintain client-side scripting (JavaScript) for form customizations, business logic, and enhanced user experience.
- Design, build, and deploy Plugins and Custom APIs to extend and automate Dynamics 365 functionality.
- Build and maintain Power Automate flows to streamline business processes and automate workflows across CRM and connected systems.
- Develop and support Canvas Apps (screens) and Custom Pages within the Power Platform to deliver tailored user experiences.
- Design and implement integrations between Dynamics 365 and external/third-party systems, ensuring reliable, secure, and performant data exchange.
- Support and contribute to Omnichannel for Customer Service configurations and enhancements (good to have).
- Perform root-cause analysis and troubleshooting of system issues, performance bottlenecks, and integration failures; implement effective fixes and preventive measures.
- Participate in solution design discussions, providing technical recommendations aligned with Dynamics 365 and Power Platform best practices.
- Collaborate with functional consultants, business analysts, and QA teams to ensure solutions are delivered on time and meet quality standards.
- Create and maintain technical documentation, including design specifications, configuration details, and support/troubleshooting guides.
- Ensure adherence to CRM development standards, security roles, and data governance practices.
- Required Skills & Experience
- Strong hands-on experience developing and configuring Microsoft Dynamics 365 CRM, specifically Sales and Customer Service modules.
- Proven development experience with JavaScript, Plugins, and Custom APIs within the Dynamics 365 ecosystem.
- Hands-on experience with the Power Platform, including Power Automate flows and Canvas App screens / Custom Pages.
- Demonstrated experience designing and implementing integrations between Dynamics 365 and external systems (e.g., REST/SOAP APIs, middleware, third-party applications).
- Proficient in leveraging GitHub Copilot for AI-assisted coding and productivity gains.
- Good to have: working knowledge of Omnichannel for Customer Service.
- Strong troubleshooting skills, with the ability to diagnose and resolve complex system, integration, and performance issues.
- Solid understanding of Dynamics 365 data model, security model, solution management (managed/unmanaged solutions), and ALM practices.
- Familiarity with Dataverse, Web API, and standard authentication mechanisms (OAuth, Azure AD App Registrations).
SOAP, GCP, REST APIs, MS dynamics, Power Automate, Middleware, GitHub, JavaScript, Microservices
Experience Required:
- Engineer 3
- Exp: Proficient In 2 coding lang. or adv. Prac. in 1 lang.
- 6+ years in IT;
- 4+ years in development
Bachelor's Degree